What should I do if I forget my PIN/PUK codes?

If you activate your SIM PIN code and then enter the wrong PIN code into your Lycamobile three times, your SIM card will automatically lock. If this happens, you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it for safe keeping.

If you have already joined My Lycamobile, you can also find your PUK code displayed there – click here to login.

If not, please call Customer Services on 020 713 20322 and our friendly team will return your call.